Shipping policy
At Lu Designs, every item is handmade to order. Please allow 2–3 weeks for your order to be created before it is dispatched. During busy periods, processing times may be slightly longer, but we will always do our best to keep you updated.
🖤 Made to Order
Estimated delivery after dispatch:
🇬🇧 United Kingdom: 2–5 business days
🇪🇺 Europe: 5–10 business days
🌍 International: 7–15 business days
UK Shipping
- Orders are sent using a tracked delivery service.
- Shipping costs are calculated at checkout.
- Once your order has been dispatched, you will receive a tracking number by email.
International Shipping
We currently ship to selected international destinations, including Europe.
International shipping costs are calculated at checkout based on your location.
International customers are responsible for any customs duties, import taxes, VAT, brokerage or handling fees charged by their country’s customs authority or courier. These charges are not included in the product price or shipping cost and, where applicable, must be paid by the customer before or upon delivery.
We have no control over these charges and cannot estimate their cost, as they vary by country.
Delays
Once your order has been dispatched, Lu Designs is not responsible for delays caused by postal services, customs processing, weather conditions, or other circumstances beyond our control.
Incorrect Shipping Information
Please ensure your shipping address is correct before placing your order. We cannot be held responsible for parcels sent to an incorrect address provided by the customer. If an order is returned to us due to an incorrect address, additional postage costs may apply before it can be resent.
Lost or Damaged Parcels
If your parcel is lost or arrives damaged, please contact us as soon as possible at
with your order number. We will work with the shipping provider to resolve the issue and keep you informed throughout the process.